Introduction

Sub-Zero Repair Wellesley ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website subzerorepairwellesley.com or use our appliance repair services inWellesley, Massachusetts and the Greater Boston area.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a service appointment or quote
Contact us by phone, email, or through our website
Subscribe to our newsletter or promotional communications
Fill out a contact form on our website

This information may include:

Name and contact information (address, email, phone number)
Service address and preferred appointment times
Appliance information (brand, model, problem description)
Payment information for completed services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and geographic location
Browser type and version
Pages visited and time spent on pages
Referring website or search terms used
Device type and operating system

How We Use Your Information

We use the information we collect to:

Schedule and provide appliance repair services
Communicate with you about your service requests
Send appointment confirmations and reminders
Process payments for services rendered
Improve our website and services
Respond to your inquiries and provide customer support
Send promotional communications (with your consent)
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software).
Legal Requirements: We may disclose information if required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of promotional communications
Withdraw consent where processing is based on consent

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phone: (781) 456-3468
Service Area: Wellesley, Massachusetts