Terms of Service
Last Updated: January 2026
Agreement to Terms
By accessing our website (subzerorepairwellesley.com) or using the appliance repair services provided by Sub-Zero Repair Wellesley ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Description
Sub-Zero Repair Wellesley provides professional appliance repair services for premium and luxury household appliances in Wellesley, Massachusetts and the Greater Boston area. Our services include:
- Diagnosis and repair of refrigerators, freezers, ranges, ovens, and other appliances
- Maintenance services and preventive care
- Emergency repair services
- Installation support for replacement parts
Service Appointments
Scheduling
Service appointments can be scheduled by phone at (781) 456-3468 or through our online booking system. We strive to accommodate your preferred appointment times but cannot guarantee specific time slots during peak periods.
Service Area
We provide services in Wellesley and surrounding areas in Greater Boston. Service availability may vary by location.
Cancellations
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Repeated no-shows or late cancellations may result in service fees.
Pricing and Payment
Service Call Fee
A diagnostic service call fee applies to all appointments. This fee covers the technician's visit, diagnosis, and estimate. The service call fee may be applied toward the cost of repair if you proceed with our recommended service.
Estimates
After diagnosis, we provide a written estimate for the recommended repair. Estimates include parts and labor costs. Actual costs may vary if additional issues are discovered during repair.
Payment
Payment is due upon completion of service. We accept major credit cards, debit cards, and checks. For significant repairs, partial payment may be required before ordering special parts.
Warranty on Repairs
Parts and Labor Warranty
All repairs performed by Sub-Zero Repair Wellesley include a 90-day warranty on parts and labor. This warranty covers defects in workmanship and manufacturer defects in replacement parts.
Warranty Exclusions
Our warranty does not cover:
- Damage caused by misuse, accidents, or unauthorized modifications
- Issues unrelated to the original repair
- Cosmetic damage or normal wear and tear
- Damage from power surges, floods, or other external factors
- Appliances that have been serviced by others after our repair
Warranty Claims
To make a warranty claim, contact us within the warranty period. We will schedule a follow-up visit to assess the issue. If the problem is covered under warranty, we will repair it at no additional charge.
Parts and Materials
We use genuine OEM (Original Equipment Manufacturer) parts whenever possible. In cases where OEM parts are unavailable or significantly delayed, we may recommend high-quality aftermarket alternatives with your approval. Used or refurbished parts are only installed with your explicit consent.
Limitation of Liability
To the maximum extent permitted by law, Sub-Zero Repair Wellesley shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of food, income, or use of appliance beyond the repair cost
- Damages resulting from pre-existing conditions not caused by our service
- Damages exceeding the total amount paid for the service
Customer Responsibilities
You agree to:
- Provide accurate information about your appliance and the problem
- Ensure safe access to the appliance for our technician
- Remove items from refrigerators/freezers if requested for service access
- Inform us of any known hazards or special conditions at the service location
- Be present or have an authorized adult present during service appointments
Independent Service Provider Disclaimer
We are an independent appliance repair service company. We are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, Bosch, or any other appliance manufacturer mentioned on this website. All brand names, logos, and trademarks are the property of their respective owners and are used for identification purposes only.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Sub-Zero Repair Wellesley or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Website Use
Our website is provided for informational purposes and to facilitate service requests. You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Submit false or misleading information
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Visiting linked sites is at your own risk.
Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings held in Massachusetts.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions about these Terms of Service, please contact us:
- Phone: (781) 456-3468
- Hours: 7:00 AM - 8:00 PM (Monday-Friday)
- Service Area: Wellesley, Massachusetts and Greater Boston